As consumers demand for a more 'digital-centric' experience, Canada's top retail banks compete to deliver the best mobile banking apps. J.D. Power scores banks out of 1000 based on customer satisfaction and RBC tops the list for the second consecutive year. “As mobile apps rapidly become the primary interaction channel for retail bank customers, it’s become critical for banks to make sure their customers completely understand all of the features their apps include and continue to add value through the digital channel”, said Bob Neuhaus (Senior Director of Financial Services at J.D. Power).