SoftBank Corp. (9434.T)
- Reuters
SoftBank Corp aims to help call centre workers by 'softening' angry customer calls with AI
Dealing with irate customers can be extremely stressful for call centre workers but Japan's SoftBank Corp thinks it has a solution: artificial intelligence-enabled software that softens the tone of customers' voices. "We are working on the development of a solution that can convert the customer's voice into a calm conversational tone and deliver it to workers using AI-enabled emotion recognition and voice processing technology," SoftBank said in a press release on Wednesday. "With this solution, we aim for good relationships with customers to be maintained through sound communication while ensuring the psychological welfare of workers."
- Yahoo Finance UK
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- Bloomberg
OpenAI to Open New Office in Tokyo as Part of Global Expansion
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