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Internet, phone service disrupted across several N.W.T. communities now restored

·1 min read
A Northwestel satellite dish in Kugaaruk, Nunavut. Northwestel services in several N.W.T. communities were down Monday after an unspecified issue with one of the company's satellite terminals. (John Last/CBC - image credit)
A Northwestel satellite dish in Kugaaruk, Nunavut. Northwestel services in several N.W.T. communities were down Monday after an unspecified issue with one of the company's satellite terminals. (John Last/CBC - image credit)

Northwestel customers across the N.W.T.now have restored service as of 3:30 p.m. local time, says a spokesperson.

Customers were experiencing disruptions to internet services, cell phone coverage and long-distance calling as a result of an unspecified issue at one of the company's satellite terminals.

A spokesperson for Northwestel confirmed the company was aware of issues with their services in eight N.W.T. communities, including:

  • Sambaa K'e

  • Gamèti

  • Sachs Harbour

  • Colville Lake

  • Wekweètì

  • Łutselk'e

  • Ulukhaktok

  • Paulatuk

Old Crow, Yukon, was also experiencing outages related to the same issue, according to the spokesperson.

Issues appeared to vary by community. In response to a separate request, the company confirmed that cell phone service was also down in Aklavik, N.W.T., though it was not clear if that outage is also connected with issues at the satellite terminal.

The company said at the time it was "working to restore service as quickly as possible."

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