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Comcast’s Declining Voice Customer Growth

Comcast’s Declining Voice Customer Growth

Comcast (CMCSA) has been losing its voice customers over the past year, and its voice revenues are thus declining. In the quarter ended December 31, 2017, the media and cable giant reported voice revenues of $832 million, a decline of 4.6% from $873 million in 4Q16. The decline in Comcast’s voice revenues is primarily due to a distribution of voice revenue to customers having bundled services and a decrease in the number of residential voice customers.