Rogers Internet back online after outage

Rogers customers in southern Ontario who had been shut out from the Internet for about four hours last night were back online Thursday.

"Last night some Rogers customers experienced service disruptions with their high speed Internet services. Some customers in southern Ontario experienced disruptions to wireless data service; talk and text services were not affected," Jennifer Kett, a spokeswoman for Rogers, said in an e-mail.

"As of 11 o’clock last night all service was restored and customers should see service returned back to normal."

Kett added network experts were continuing to investigate the root cause of the service interruptions, but provided no further detail.

Twitter was abuzz on Wednesday night with irritated Rogers customers who lost their wireless data and home Internet service in the outage.

Subscribers complaining on Twitter said the blackout extended from Ontario to New Brunswick, though there was no confirmation by Rogers of outages there.

"Internet is not working and #Rogers tech support lines aren't working ... nice ... how come their billing system never fails?" tweeted one frustrated customer.

Customers reported it took 45 minutes to an hour to speak to a tech representative Wednesday night.

Rogers also took to Twitter.

"Some Rogers customers may be experiencing issues with internet service. We are working to resolve asap and apologize for the inconvenience," the @RogersHelps account read.

Rogers Communications provides wireless voice and data communications services, as well as cable television, high speed internet and telephone services.

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