Best Buy CEO: Our stores must be safe for people

Best Buy CEO Corie Barry is putting customer and employee safety first in the age of COVID-19.

Video Transcript

CORIE BARRY: I think that there are two big changes to the store experience. The first is empirically, how do I make things as safe as possible? Meaning, what steps do I need to take about cleaning, or capacity, or social distancing, or masks? Like, empirically, how do I create the safest experience? And then the second point around safety is, how much value is there in the experience?

If I'm offering something that's incredibly valuable to people because of the way they're living, to your point, someone needs their fridge repaired, there is a high level of value. We also have learned to use our workforce much more flexibly. And this is where I give our teams a ton of credit. They are able to move much more rapidly between departments in the store, or to help someone with their curbside pickup, or to help someone who needs a return or needs something repaired.