Qantas is to pay a A$100m (£53m) penalty and A$20m in compensation to passengers to settle a legal battle over tickets it sold for cancelled flights.
While the new CEO has stemmed some of the reputational damage of the past, the $120m fine is a clear success for the ACCC
Qantas Airways agreed to pay 120 million Australian dollars ($79 million) in compensation and a fine for selling tickets on thousands of cancelled flights, the airline and Australia’s consumer watchdog said on Monday. The Australian Competition and Consumer Commission sued the Sydney-based airline in the Federal Court last year. The commission alleged that Qantas engaged in false, misleading or deceptive conduct by advertising tickets for more than 8,000 flights from May 2021 through to July 2022 that had already been canceled.