Bell Canada expects to have various telecommunication services south of North Bay back in operation late this afternoon.
Services were disrupted on Tuesday after a fibre-optic line was cut as a result of road construction work being carried out along Highway 94, corporate communications official Nathan Gibson said in a release.
The disruption affected telecommunications in several surrounding communities.
Gibson said Powassan and Trout Creek lost their internet services while in Port Loring and Restoule, customers were without some landline and wireless services.
He said customers in both areas may be affected to varying degrees in terms of their internet and wireless services and also that some wireless services have been restored.
Gibson said damage to the fibre optics was extensive.
He wasn't able to say yet how many customers the disruption affected.
One person affected by the disruption was Julie Anne Lavigne of Powassan.
The Nugget reached Lavigne, who said most of Bell's customer service representatives knew little about the disruption on Tuesday.
Lavigne said on the four occasions that she called for updates, only one CSR was able to tell her that services had been disrupted at about 5 a.m. Tuesday.
"That person told me the incident was first reported at 5 a.m.," Lavigne said.
She said the others referred to the matter as an isolated incident.
Lavigne said what's been frustrating about the incident is that Bell didn't tell local media about the issue when the fibre-optic line was cut.
She says residents were left in the dark as to what happened and when services could be expected back.
"It just wasn't communicated to us," Lavigne said.
The disruption has also affected how businesses provide their services.
For example, Clement's IDA in Powassan posted on its Facebook page that because the internet is down, it can't fill prescriptions or make credit card or debit transactions.
The IDA is asking area residents to pick up their prescriptions later in the week.
Rocco Frangione is a Local Journalism Initiative reporter who works out of the North Bay Nugget. The Local Journalism Initiative is funded by the Government of Canada.
Rocco Frangione, Local Journalism Initiative, The North Bay Nugget