Canada markets closed
  • S&P/TSX

    20,138.35
    +88.88 (+0.44%)
     
  • S&P 500

    4,247.44
    +8.26 (+0.19%)
     
  • DOW

    34,479.60
    +13.36 (+0.04%)
     
  • CAD/USD

    0.8228
    -0.0041 (-0.50%)
     
  • CRUDE OIL

    70.78
    +0.49 (+0.70%)
     
  • BTC-CAD

    43,142.75
    -2,409.03 (-5.29%)
     
  • CMC Crypto 200

    924.19
    -17.62 (-1.87%)
     
  • GOLD FUTURES

    1,879.50
    -16.90 (-0.89%)
     
  • RUSSELL 2000

    2,335.81
    +24.40 (+1.06%)
     
  • 10-Yr Bond

    1.4620
    +0.0030 (+0.21%)
     
  • NASDAQ

    14,069.42
    +49.09 (+0.35%)
     
  • VOLATILITY

    15.65
    -0.45 (-2.80%)
     
  • FTSE

    7,134.06
    +45.88 (+0.65%)
     
  • NIKKEI 225

    28,948.73
    -9.83 (-0.03%)
     
  • CAD/EUR

    0.6792
    +0.0003 (+0.04%)
     

Santander says services are restored after hours-long technical glitch

  • Oops!
    Something went wrong.
    Please try again later.
·1 min read
  • Oops!
    Something went wrong.
    Please try again later.

Santander said its services have returned to normal after a technical glitch lasting much of Saturday saw customers unable to make payments.

The bank apologised for the inconvenience the problem caused.

Customers had reported being unable to use the app or their online banking.

This content is not available due to your privacy preferences.
Update your settings here to see it.

Consumer organisation Which? said some people had reported not being able to buy food at the supermarket, while one person tweeted that they had an “unpleasant and embarrassing” experience when their card was declined in the queue as they tried to pay for petrol.

In a statement on Saturday night, a spokesperson said: “All of our banking services are now working as normal.

“We are very sorry for the inconvenience you’ve experienced today. If you need help, some of our branches will be open on Sunday from 10am to 12pm. We’ll publish a list of these tomorrow.”

The bank had earlier assured customers that “no one will be out of pocket” as a result of the glitch.

Earlier in the day, the bank advised customers they could access cash from other banks’ ATMs.

Gareth Shaw, head of money at Which?, said the technical issues will have caused “stress for many Santander customers”.

He added: “These problems demonstrate why it is vital that banks invest to ensure their systems are up to the task of protecting their customers’ accounts and maintaining the services they rely on.”