Samsung's new Galaxy S9 is facing reports of an unresponsive touchscreen

Samsung Galaxy S9

Hollis Johnson/Business Insider

• Samsung's latest flagship phone, the Galaxy S9, reportedly has an issue with its touchscreen.

• Some users are reporting that the phone's touchscreen becomes unresponsive in various areas.

• Samsung is investigating the reports. 

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Samsung's brand-new Galaxy S9 smartphone may have a problem: Some users are reporting an unresponsive touchscreen.

Both the Galaxy S9 and S9+ are reportedly affected — Samsung says it's investigating the problem.

There doesn't seem to be a consistent pattern from reports of affected devices. Some reports say the top of the screen has issues, others say it's the bottom.

"We are looking into a limited number of reports of Galaxy S9/S9+ touchscreen responsiveness issues," a statement from Samsung reads. "We are working with affected customers and investigating. We encourage any customer with questions to contact us directly at 1-800-SAMSUNG."

An unresponsive touchscreen is unfortunate, but it's nowhere near as serious as the self-immolating Samsung Galaxy Note 7. 

samsung galaxy note 7 exploded

AP

Whether the Galaxy S9's touchscreen issue is widespread remains to be seen. Some users are reportedly fixing issues through a factory reset or other means — while others are saying that various suggest fixes aren't helping. 

If you're affected by the Galaxy S9 touchscreen issue, we'd suggest getting in touch with Samsung's help line.

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