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The Rudest Things You Can Do When Emailing
With so many of us working from home amid the Covid-19 pandemic, our professional lives are taking place in largely digital formats ― Zoom meetings, Slack messages and, of course, emails.
But despite all the extra email experience we’ve gained over the past year, it’s still not uncommon to receive messages that feel unprofessional or just plain rude. From unhelpful content to passive-aggressive language, there’s clearly much room for improvement when it comes to work email etiquette.
“A professional email should be courteous and conversational so it’s important to put some thought into the email,” said Diane Gottsman, a national etiquette expert, author of “Modern Etiquette for a Better Life” and founder of the Protocol School of Texas.
Of course, etiquette can vary based on company culture, but there are many helpful guidelines that apply in all settings. HuffPost asked Gottsman and other etiquette experts to identify the faux pas they often see people committing in work emails. Read on for nine examples.
Writing Sloppily
“Proofread every message before you send it out,” advised Patricia Rossi, a civility expert, keynote speaker and author of “Everyday Etiquette.” “If spelling and grammar mistakes show up in your communication, the other person might get the impression that you are rushed, do not pay attention to detail or have a careless attitude. If mistakes occur just once (maybe because you are in a rush) it might be overlooked, but if it happens on a regular basis, you can be sure that you will lose credibility and trust. Your competence might be seriously questioned.”
Misspelling the recipient’s name comes off as inconsiderate, and even simple typos or punctuation errors can change the meaning and tone of an email.
“Thank goodness for spell check and grammar check,” said life etiquette expert Juliet Mitchell, aka Ms. J. “Use them. One time I typed ‘hello’ without the ‘o.’ Enough said.”
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