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New services pop up to meet demand as telehealth market booms

Bridgette Webb
·Producer
·2 min read

The use of video conferencing services like Zoom (ZM) and Skype (MSFT) has seen a boom as more look for easier ways to work and communicate remotely. Linguistics tech company Jeenie is looking to offer that same solution for those needing interpretation services.

The peer-to-peer video platform connects healthcare providers to on-demand HIPAA-trained language interpreters to facilitate three-way video or audio conversation between doctors and Limited English Proficiency patients, deaf patients and their families.

Founder and CEO Kirsten Brecht Baker says she considers the service as the Uber (UBER) or Lyft (LYFT) for interpreters.

”We actually are the only language service provider in the healthcare market that uses the gig economy model. So again, kind of similar to Uber and Lyft,” Brecht Baker said in an interview with Yahoo Finance’s “On The Move.”

“So our linguist, as we call them, or expert language, speakers are all over the world. They're in actually over 100 countries right now,” she said.

Mom communicating with deaf daughter focus on kid sitting on couch in living room make fingers shape hands talking nonverbal. Hearing loss deaf disability person sign language learning school concept
Mom communicating with deaf daughter focus on kid sitting on couch in living room make fingers shape hands talking nonverbal. Hearing loss deaf disability person sign language learning school concept

As the coronavirus pandemic continues to spread around the world, demand for telemedicine services is spiking with physicians seeing more patients remotely.

Looking ahead Brecht Baker says the company is aiming to work with medical offices that currently don’t have access to translators.

“Video remote service for interpreting is really becoming the tool in order to get language help at all,” she said. “Everything is migrating so much to telehealth right now, which I think is a trend that we will see...continue to go forward. And we're actually able to also integrate into those telehealth platforms, which are really kind of the vehicle right now.”

Bridgette Webb is a producer at Yahoo Finance. Follow her on Twitter @bridgetteAwebb.

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