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Leader in Asia Pacific Telecom Industry Embraces Power of Automation with Use of Workforce Engagement Software to Automate Quality Management

MELVILLE, N.Y.--(BUSINESS WIRE)--

Verint® Systems Inc. (VRNT), The Customer Engagement Company, today announced that a leading telecommunications and media company in the Asia Pacific region expanded its investment in Verint solutions at the start of this year and is now using its Automated Quality Management workforce engagement software to heighten performance and service delivery.

Using the Verint solution, this telecom company, whose contact center agents handle tens of millions of calls per year, has automated its quality program to ensure modern, employee-empowering and cost-effective quality management (QM). Leveraging the technology, the organization is benefitting from a more simplified and modern approach to QM—one that enables greater insight and consistency, the agility to shift resources from scoring and other manual quality monitoring tasks to higher value activities, and the ability to apply greater focus on employee soft skills and coaching, and compliance.

This approach also has enabled the telecommunications giant to implement consistent and always-calibrated automated scoring of up to 100 percent of calls. Additionally, AQM introduced a new level of employee performance transparency and fairness, the continuous feedback that employees desire, compliance coverage organizations require, and the every-interaction insights the telecom needed to deliver engaging experiences and quality service.

To learn more Automated Quality Management and other solutions in the Verint Customer Engagement portfolio, click here.

About Verint Systems Inc.

Verint® (VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.

This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2018, our Quarterly Report on Form 10-Q for the quarter ended April 30, 2018, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, ACTIONABLE INTELLIGENCE, THE CUSTOMER ENGAGEMENT COMPANY, NEXT IT, OPINIONLAB, ADTECH, TERROGENCE, SENSECY, VERBA, EG SOLUTIONS, NXTERA, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE SOLUTIONS, EDGEVR, RELIANT, VANTAGE, STAR-GATE, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.

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