GUELPH, ON, Feb. 14, 2019 /CNW/ - The Co-operators has been awarded the 2019 J.D. Power awards for Canada Auto Insurance Customer Satisfaction in all three regions where it qualifies – Alberta, Ontario and the Atlantic.
The J.D. Power study measures overall Canadian customer satisfaction with auto insurers, examining five critical factors: policy offerings, price, billing and payment, non-claim interaction and claims. The Co-operators received the top score in the non-claim interaction category in each of the Ontario and Atlantic regions and ranked highly across all remaining categories.
"These results reflect the overall commitment of our staff and advisors to providing an exceptional customer experience across Canada," said Rob Wesseling, president and CEO of The Co-operators. "As an industry leader in client engagement, we highly value customer feedback and the insights from the J.D. Power study will help us continue to provide financial security and peace of mind for Canadians."
Since the inaugural study in 2008, detailed results of the J.D. Power report have been used to identify strengths and opportunities. Each year, the results have helped The Co-operators focus on specific areas to enhance customer service and satisfaction, producing positive results including strong client retention and growth.
For more information on the study, please visit canada.jdpower.com
Disclaimer: tied for first place in the Alberta region of the 2019 J.D. Power Canada Auto Insurance Satisfaction Study.
About The Co-operators:
The Co-operators Group Limited is a Canadian co-operative with more than $42.5 billion in assets under administration. Through its group of companies, it offers home, auto, life, group, travel, commercial and farm insurance, as well as investment products. The Co-operators is well known for its community involvement and its commitment to sustainability. The Co-operators is listed among the Best Employers in Canada by Aon Hewitt and Corporate Knights' Best 50 Corporate Citizens in Canada. For more information, visit www.cooperators.ca
SOURCE The Co-operators
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