Advertisement
Canada markets close in 19 minutes
  • S&P/TSX

    22,198.25
    +91.17 (+0.41%)
     
  • S&P 500

    5,260.20
    +11.71 (+0.22%)
     
  • DOW

    39,832.58
    +72.50 (+0.18%)
     
  • CAD/USD

    0.7386
    +0.0014 (+0.18%)
     
  • CRUDE OIL

    83.07
    +1.72 (+2.11%)
     
  • Bitcoin CAD

    95,961.95
    +3,174.79 (+3.42%)
     
  • CMC Crypto 200

    885.54
    0.00 (0.00%)
     
  • GOLD FUTURES

    2,239.90
    +27.20 (+1.23%)
     
  • RUSSELL 2000

    2,123.23
    +8.88 (+0.42%)
     
  • 10-Yr Bond

    4.2060
    +0.0100 (+0.24%)
     
  • NASDAQ

    16,393.02
    -6.51 (-0.04%)
     
  • VOLATILITY

    12.90
    +0.12 (+0.94%)
     
  • FTSE

    7,952.62
    +20.64 (+0.26%)
     
  • NIKKEI 225

    40,168.07
    -594.66 (-1.46%)
     
  • CAD/EUR

    0.6843
    +0.0038 (+0.56%)
     

Double trouble for Tesco and Monzo as customers pay twice

<span>Photograph: Monzo/PA</span>
Photograph: Monzo/PA

I received a Monzo bank alert that I had just spent £11.30 in Tesco. I hadn’t. However, this was an identical amount to what I had actually spent in Tesco two days before. Monzo told me there was an issue with Tesco double-charging its card users and I should get my money back in eight days. I will now only use Monzo for small purchases.
LMB

It’s a problem that’s been going on for at least two years. In 2019, consumer group Which? reported that a branch of Tesco was refusing Monzo card payments. Both companies stated that they were investigating. Since then, there have been numerous reports of double-charging. Tesco told me it is exceptionally rare and that it is continually working to improve its payment systems. The retailer automatically refunds duplicate payments within a day, but customers can request a payment reversal from their bank, which takes up to eight days. Monzo declined to comment.

Email your.problems@observer.co.uk. Include an address and phone number. Submission and publication are subject to our terms and conditions