Yahoo Finance Cape Breton woman finds knife tip in Sobeys cookie
The mother of a 15-year-old Cape Breton boy wants an apology from Sobeys after her son felt the tip of a knife in his mouth while eating a store-baked cookie.
Leslie Ross of Sydney Mines says the cookie was in a pack her husband picked up at the bakery at the Sobeys North Sydney location on May 19.
Ross says her son showed her the knife point, but wasn't as upset about it as she was.
Baby could've eaten
"It's kind of scary because he didn't get hurt but he could have gotten hurt," she said. "I have an 11 month old who it was the very first day I had given him a cookie, and luckily it wasn't the cookie that he got."
Ross says she spoke to a manager at the store and offered to bring the knife tip in for him to see. She says he told her that wasn't necessary and offered her a free pack of cookies.
"The very last thing I'd want is their cookies," she told CBC.
Contacted Sobeys repeatedly
Ross says she ultimately went to the store and spoke to the customer service representative and a second manager, neither of whom knew anything about it.
Finally, she says, she called Sobeys head office in Stellarton. The person she spoke to there asked her to return to the store with the tip of the knife and any cookies left from the package.
When she did, Ross says the bakery manager approached her and after some prompting, admitted that the tip came from one of the store's knives.
Call for apology
Ross says she doesn't want anything from Sobeys except a sincere apology and an assurance that steps are being taken to protect consumers in the future.
She says she was told the company's Heath and Safety division is involved and that it was "a non-stop investigation" since her call came in.
"I kind of find it hard to believe," Ross said. "Nobody has contacted me."
Sobeys responds
In an email to CBC News Friday, Sobeys spokeswoman Shauna Selig said the company is "taking this very seriously and are thankful no one was hurt."
Selig's statement said after Ross contacted the store, the food safety team "conducted a thorough investigation and confirmed this was an isolated incident."
She said they also "followed up with all of the bakery employees to reinforce our food safety policies and procedures."
Ross says she briefly considered taking her business to a competitor, but decided against it.
"But as far as buying their home-baked stuff in the store, I can't see that happening."
