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Bruce County council to hear presentation on 211

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BRUCE COUNTY – Pam Hillier, executive director, Community Connection 211 Central East Ontario, is giving a presentation to county council on Thursday, Aug. 5 on how the service supports the community.

Most people are familiar with 911 – the emergency number people call for assistance in life-threatening emergency situations where police, fire and/or paramedics are needed.

They are less familiar with another three-digit number, 211. It’s a non-emergency helpline for essential social services, community organizations, health and government programs.

The 211 Ontario network consists of six regional service providers that are integrated through technology to provide an efficient, seamless service.

During March and April of last year – the beginning of the COVID-19 pandemic – call length and the volume of calls increased dramatically. Included in the presentation will be a description of the impact the pandemic had on services provided and how changes were made to meet community needs.

This will include the implementation of the Grey Bruce Vaccine Line, and other work affected by the pandemic.

Pauline Kerr, Local Journalism Initiative Reporter, The Walkerton Herald Times

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