Canada Markets closed

How to avoid the 'Bank Investor' scam that has cost Canadians $2M

·5 min read
081022-bank-investor-scam_hero_43_1280x960_v20220809113240
081022-bank-investor-scam_hero_43_1280x960_v20220809113240

Thursday, July 28 marked the day I became yet another Canadian statistic.

It was also the day I learned (the hard way) about a fraud scheme called the Bank Investigator. In this scenario, scammers pretend to be calling from banks or financial institutions, warning you of a fictional scam and fraudulent purchases made on your account.

Canadian Anti-Fraud Centre’s figures showed there were 2,212 reports and 734 victims of this type of fraud in 2021, which led to almost $4.6 million in losses for Canadians.

So far this year, 1,547 Canadians reported the fraud, with 381 victims and $2.2 million in losses from Jan. 1 to July 27, 2022.

“There has not necessarily been an uptick in victims or dollar loss from 2021 to 2022 (year-to-date), but a small uptick in reporting so far in 2022,” Jeff Horncastle, the acting client and communications outreach officer from the CAFC told me.

After targeting 1,939 individuals since 2019, the Bank Investigator has resulted in approximately $13.8 million in total losses for Canadians.

Worst, the number of victims from the Bank Investigator scam can potentially rise.

Canada registered a new record of $379 million lost to fraudsters

This is all part of the much bigger picture of at least 10 types of scams — ranging from victim vendor to romance —overwhelming Canadians’ pockets.

Last year, the nation witnessed a new record of an estimated $379 million lost to fraudsters, according to CAFC.

It was 130% more than 2020 when Canadians lost $106.4 million to fraud.

I always shun unknown numbers

In response to scammers ruining the credibility of phone calls, including the infamous one that the Canadian Revenue Agency is coming to arrest me, I wear my badge as — one of the great ‘rejectionists’ and blockers of the 800-something or unidentifiable numbers — with great honour.

However, for some reason I can’t fully explain, I decided to be cordial and answer one of these numbers at around 9 a.m. one Thursday, just as I was having my first sip of coffee. I think I was in a good mood and more accepting.

The jolting call was allegedly from the Visa fraud department. The call warned me of two purchases made on my behalf; one online somewhere at eBay and the other apparently somewhere far beyond Canada’s borders for some electronics.

The scammer knew the first four digits of my card, and that these purchases were out of sync with my purchasing behaviour — which was true.

Luckily I ended the conversation as the scammer requested more info from me. I quickly cancelled my credit card to be safe too.

Before I hung up, the scammer asked about my online shopping behaviour and tried to find out how the supposed fraudsters could have got access to my card.

The whole experience left me distraught. After all, years ago, scammers indeed violated my credit card info. In 2016, I got a call from my bank asking if I had purchased music instruments in Bangladesh. I came out of it unscathed.

This year, I had to cancel my credit card – which had the numbers printed on the front cover – after someone attempted to buy with my card. The bank blocked this attempt. Later, I received a card with the numbers printed on the back instead, a better attempt to conceal numbers from strangers.

Key information for avoiding phone scams

Horncastle explained some tidbits that enabled me to have the last laugh, including the hard truth of the first four digits on our cards.

“It is important for the public to be aware that the first four numbers on debit and credit cards are normally the same for all cards (for most financial institutions),” he said.

CAFC’s advice on how to protect ourselves from phone scams:

  • Calls from bank investigator scammers tend to happen early in the morning when a victim is still sleeping or not alert.

  • Financial institutions or online merchants will never request transferring funds to an external account for security reasons.

  • Criminals use call-spoofing to mislead victims. Do not assume that phone numbers appearing on your call display are accurate, as scammers can mimic local numbers

  • Never provide remote access to your computer.

  • If you get an incoming call claiming to be from your financial institution, advise the caller that you will call them back. End the call and dial the number on the back of your card from a different phone if possible, or wait 10 minutes before making the outgoing call.

  • Learn more tips and tricks for protecting yourself

I recorded my convo to have the last laugh

Days after the experience, I received a call from another unknown number, which didn’t start with 1-800. It made a similar claim that someone has made an attempt to use my card info.

It was a lady this time, who sounded professional and this time was from the “security department.” I must admit, the Visa fraud department is far more powerful.

As I hurried to record the conversation this is what I was able to catch:

“The first charge is for $400 from an online store and the second charge is for $2,100 cash transfer to the United States for some gift cards. We suspect these fraudulent charges because we have never seen you using your card for these kinds of charges in the past. If you have made the charges, press one and if you have not made these charges, press two.

“Thank you for calling the bank security department. Please hold the line and we will connect our next available agent.”

I pressed one.

In this second round of trying to scam me, the fraudster, who said her name is Serah, asked for my first and last name. And then she asked for the first four digits of my card.

Usually, these first four digits are carefully crafted as they denote numbers representing the bank’s Issuer Identification Number.

However, Mastercards start with five and Visa starts with four.

When Serah asked if 4000 was the first or the last four digits I replied, “They’re the first,”

The scammer didn’t answer and there were about six seconds of — complete silence. The only thing I heard was the “bleep” that ended the phone call.

Thanks to Jeff Horncastle’s advice, I wasn’t falling for it this time. And I hope that more Canadians can learn from my experience.

This article provides information only and should not be construed as advice. It is provided without warranty of any kind.