Multi-queue management system and omnichannel appointment scheduling will significantly reduce waiting time while maintaining social distancing
ST. LOUIS, July 07, 2020 (GLOBE NEWSWIRE) -- Amdocs (DOX), a leading provider of software and services to communications and media companies, has expanded its agreement with Globe Telecom, one of the Philippines’ largest telecommunications providers, to include the deployment of a customer flow management system at retail stores, enabling safe and expedited customer interactions.
According to the agreement, Amdocs will deploy the system – a hundred percent agile-based implementation – in partnership with Q-nomy, at 150 stores of Globe. The deployment, which includes an effective multi-channel in-store queue management, appointment scheduling and customer flow orchestration platform, helps keep customer wait time in-store to a minimum by providing continuous notifications, with scheduling and routing based on customer needs and customer care executive skills. The customer experience will be further improved by the deployment of interactive kiosks and digital signage within stores.
“As our lives transition to a new ‘normal’ and the economy gradually reopens in accordance with government guidelines, we are ensuring complete safety for customers visiting our retail stores,” said Bernie Llamzon, Executive Vice President and Head of Channel Management at Globe Telecom. “The queue management system will not only ensure effective social distancing but also provide a more personalized and enhanced ‘digital like’ in-store experience.”
“This is a very significant deployment as economies begin to reopen and customer safety and experience become even more critical,” said Gary Miles chief marketing officer at Amdocs. “In a digital-first world, it is crucial for businesses to adapt to customers’ evolving preferences and needs. This means offering them a seamless transition and experience when switching from digital channels to physical stores via a ‘one-tap’ response to queries – without making consumers wait either in the digital or physical world.”
"At times like these, customer flow management systems show their true strength," added Eran Reuveni, VP Product Strategy at Q-nomy. "A solution that could, a year ago, be tuned to streamline operations is now being utilized to help maintain public safety. This flexibility enables businesses to adapt quickly and deliver the customer experience that is right for today, not yesterday."
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Amdocs’ purpose is to enrich lives and progress society, using creativity and technology to build a better connected world. Amdocs and its 25,000 employees partner with the leading players in the communications and media industry, enabling next-generation experiences in 85 countries. Our cloud-native, open and dynamic portfolio of digital solutions, platforms and services brings greater choice, faster time to market and flexibility, to better meet the evolving needs of our customers as they drive growth, transform and take their business to the cloud. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.1 billion in fiscal 2019. For more information, visit Amdocs at www.amdocs.com.
Amdocs’ Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, the duration and severity of the COVID-19 pandemic, and its impact on the global economy, Amdocs’ ability to grow in the business markets that it serves, Amdocs’ ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company’s products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, Amdocs specifically disclaims any obligation to do so. These and other risks are discussed at greater length in Amdocs’ filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2019 filed on December 16, 2019 and our Form 6-K furnished for the first quarter of fiscal 2020 on February 18, 2020 and for the second quarter of fiscal 2020 on May 18, 2020.
Amdocs Public Relations