Two of Canada’s biggest airlines have failed to impress passengers, compared to their North American rivals, according to a new customer satisfaction study.
J.D. Power’s 2016 North America Airline Satisfaction Study, which was released earlier this week, gave both Air Canada and WestJet below-average grades overall in their respective classes.
Air Canada placed fourth among traditional carriers, garnering just a single 'Average' score in the category of service experience.
This takes into account the variety of in-flight entertainment, as well as food and beverages, and the availability and quality of in-flight services.
The ranking marks a significant dip for the country’s flagship airline, after it received average marks in last year’s study.
Meanwhile, WestJet, which is Canada’s second largest airline, placed third among low-cost carriers, but earned average grades for its check-in, boarding, staff, service and aircraft.
In J.D. Power’s 2015 rankings, WestJet also fell short of Read More »from Air Canada, WestJet given below-average marks for customer satisfaction