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Top 10 countries with best banking experience

  • <b>Canada</b>’s banks top the list on the customer experience index at 79.3%. The country achieved the highest number of positive customer experience by increasing its satisfaction level to 82%.
    1/10

    Top 10 countries with best banking experience

    Canada’s banks top the list on the customer experience index at 79.3%. The country achieved the highest number of positive customer experience by increasing its satisfaction level to 82%.
  • <b>United States</b> follows with a customer experience index of 79%. However, banks in North America had the most success in customer satisfaction, at 80%.
    2/10

    Top 10 countries with best banking experience

    United States follows with a customer experience index of 79%. However, banks in North America had the most success in customer satisfaction, at 80%.
  • <b>India</b> is listed number 3 on the customer experience index with 77% of positive response. Also, the success in customer satisfaction is 78%.
    3/10

    Top 10 countries with best banking experience

    India is listed number 3 on the customer experience index with 77% of positive response. Also, the success in customer satisfaction is 78%.
  • <b>Australia</b> is listed number 4 on the customer experience index with a positive response of 76.5%.
    4/10

    Top 10 countries with best banking experience

    Australia is listed number 4 on the customer experience index with a positive response of 76.5%.
  • <b>Norway</b> is listed number 5 and was the Western European leader with a 76.2% in the customer experience index.
    5/10

    Top 10 countries with best banking experience

    Norway is listed number 5 and was the Western European leader with a 76.2% in the customer experience index.
  • <b>United Kingdom</b> is listed number 6 on the customer experience index with 75.2%.
    6/10

    Top 10 countries with best banking experience

    United Kingdom is listed number 6 on the customer experience index with 75.2%.
  • <b>Czech Republic</b> is at number 7 on the customer experience index reading 74.7%. It is also the country which had the highest percentage point increase putting it at a 73% satisfaction level.
    7/10

    Top 10 countries with best banking experience

    Czech Republic is at number 7 on the customer experience index reading 74.7%. It is also the country which had the highest percentage point increase putting it at a 73% satisfaction level.
  • <b>South Africa</b> is at number 8 on the customer experience index with 74.9%. This country is the leader of the Middle Eastern and African nations at 73% satisfaction level.
    8/10

    Top 10 countries with best banking experience

    South Africa is at number 8 on the customer experience index with 74.9%. This country is the leader of the Middle Eastern and African nations at 73% satisfaction level.
  • <b>Germany</b> is listed number 9 on the customer experience index with 74.6% and a 0.4 point change since 2011.
    9/10

    Top 10 countries with best banking experience

    Germany is listed number 9 on the customer experience index with 74.6% and a 0.4 point change since 2011.
  • <b>Turkey</b> is listed number 10 on the customer experience index with 74.6% and a 1.5 point change since 2011.
    10/10

    Top 10 countries with best banking experience

    Turkey is listed number 10 on the customer experience index with 74.6% and a 1.5 point change since 2011.
<b>Canada</b>’s banks top the list on the customer experience index at 79.3%. The country achieved the highest number of positive customer experience by increasing its satisfaction level to 82%.
<b>United States</b> follows with a customer experience index of 79%. However, banks in North America had the most success in customer satisfaction, at 80%.
<b>India</b> is listed number 3 on the customer experience index with 77% of positive response. Also, the success in customer satisfaction is 78%.
<b>Australia</b> is listed number 4 on the customer experience index with a positive response of 76.5%.
<b>Norway</b> is listed number 5 and was the Western European leader with a 76.2% in the customer experience index.
<b>United Kingdom</b> is listed number 6 on the customer experience index with 75.2%.
<b>Czech Republic</b> is at number 7 on the customer experience index reading 74.7%. It is also the country which had the highest percentage point increase putting it at a 73% satisfaction level.
<b>South Africa</b> is at number 8 on the customer experience index with 74.9%. This country is the leader of the Middle Eastern and African nations at 73% satisfaction level.
<b>Germany</b> is listed number 9 on the customer experience index with 74.6% and a 0.4 point change since 2011.
<b>Turkey</b> is listed number 10 on the customer experience index with 74.6% and a 1.5 point change since 2011.

Banks recorded a global average of 65% in terms of customer satisfaction, according to the 2012 Retail Banking Voice of the Customer Survey, Capgemini. The Customer Experience Index proved to be an effective indicator of customer loyalty, which is an essential element of retaining and attracting customers.

The report states the global positive customer experience increased modestly from 35.8% in 2011 to 42.7% in 2012. Canada leads all countries with the highest levels of positive customer experience, defined as satisfaction along the dimensions most important to customers.
(Photos Credit: Getty Images)